No matter who we are and where we come from, at some point in our lives we’ll probably find ourselves in need of a lawyer.Injuries on the job, divorce and custody disputes, real estate issues, or complications arising from health care delivery may require expert legal advice or resolution in a court of law. Without experience in acquiring the assistance of a law firm, we may find ourselves overwhelmed by choice—how can we recognize professionalism when we see it? How do we assess a firm’s suitability to our own particular needs? We want to make the right choice—our reputations, bank accounts, and livelihoods may rely on it!
One key element of any prospective firm is their commitment to customer service. You want to feel comfortable communicating with your lawyer; he or she should make you feel welcome and at ease and be able to relieve any anxieties arising from a lack of comprehension of policy or law or your legal predicament. Do they have a good reputation for customer service? Have they received training in dealing with various types of cases and shows that a law firm is dedicated to upholding the dignity and independence of all people. If they also make it easy (and encourage you!) to provide feedback, this shows a willingness to listen and grow from their relationship with the public.
A law firm should have a very clearly articulated policy with regard to privacy. Your personal and sensitive information should always be absolutely safe, and should never be disclosed without your express consent. Regardless of the size of the firm, all lawyers listed on a firm’s website should have comprehensive biographical statements explaining areas of practice, expertise, and legal interest, proving their experience in the field and listing other accrediting information, including professional associations, education details, and year of call. It’s reassuring to see that your potential lawyer is a real person, with passions and interests, and won’t be arbitrarily assigned to your case.
Other elements of the website should always project an air of professionalism—look for high quality, original photographs (not just i-Stock or Googledphotos), clear and error-free copy, a functional search bar for those looking to match specific terms, and links to regularly updated social media sites such as LinkedIn. It shouldn’t be difficult to get in touch—the firm should provide an easily located physical address, telephone and fax numbers, and contact form for both general inquiries and for each associated lawyer. You should feel encouraged to pick up the phone and call and not feel intimidated in the slightest.If you live in the London region and you’re looking for representation from a firm that fulfills all of these criteria. Be sure to check out McKenzie Lake Lawyers in London, Ontario; they have 18 practice areas and 46 lawyers from which to choose, meaning that you’re sure to find the right expert for your case.